Returns & Exchanges
Due to the perishable nature of coffee, we cannot accept returns on roasted beans. However, we want you to love your brew; if you are unsatisfied, please reach out. Non-perishable items like gear and brewers can be returned within 30 days.
1
Initiate Request
Email our support team with your order number and the reason for your return or dissatisfaction.
2
Review
Our team will review your request within 24 hours and provide a return authorization or a credit solution.
3
Pack & Ship
For gear returns, securely pack the unused item in its original packaging and use the provided prepaid shipping label.
4
Refund Processing
Once received, we will process your refund or store credit within 3-5 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing